Booking Procedure and Payment

(1) After your request, we will inform you about all available options.

(2) If you then wish to proceed with a binding booking, you will receive information for the payment of the deposit and booking fee. Note, that full payment of the deposit and booking fee has to be done for a binding booking. We do not accept non-binding bookings/reservations!

(3) Necessary information for the check in will be sent a few days prior to the guest‘s arrival.

(4) With the guest’s arrival, we invoice the first month and the one-time final cleaning fee. We keep the already paid deposit, which was paid to secure your booking, for the whole stay.

(5) The rest of the stay will be invoiced monthly, at the beginning of each period (e.g. arrival on September 4 => first invoicing period is September 4 – October 4, with a due date of September 4). We invoice exactly to the departure date (unless e.g. §5).

Open amounts may be settled via bank transfer or online credit card payment link. We do not take Amex. We are not allowed to take cash for the monthly rent. Invoices are payable on receipt without deduction.

What are we? A hotel? Or renting out regular flats?

We are a boardinghouse, offering serviced and fully serviced apartments for any stay between 1 and 24 months.

Hotel rooms are tiny, without kitchen, overserviced for a longer stay, and renting a hotel for some months is far from cheap. But renting a regular flat for several months is unconvenient as well, not to speak about the work necessary to set it all up. You have to pay usually two monthly rates for the commission, three monthly rates as deposit, need new furniture – or pay for existing ones, all the equippment e.g. cooking utensils, dishes or a washing machine, and set up a myriad of contracts – from Internet, the television service to the energy.

We combine the best of both worlds!
We offer a service close to a hotel, since we provide for almost everything for your comfortable stay, but you get the convenience and freedom of a great city flat with your own kitchen.

>>> This makes us the perfect choice for customers who need a move-in ready, central city flat in Vienna for several months.

Check-In and Check-Out

The check-in time is from 15:00. Please check-out by 11:00 at the latest, since we then have our cleaning started. Other times depend on the given situation and are on request.

Please bring your valid passport, and prepare for the invoice, and the deposit.

On weekdays, we usually check you in personally. However, if you plan to arrive late, or at the weekend (or both), please take advantage of our 24/7 key safe check in.

Check-in by appointment only! We are not on-site most of the time. Inform us about your estimated time of arrival and departure at your earliest convenience to ensure a flawless handling!

Final Cleaning & Booking Fee

Final cleaning is due once for every booking, and per apartment, regardless of the booking period.

The booking fee is due once for every booking. This fee is non-refundable in any case.

Please see the detailled apartment pages for the rates.

Commission and Deposit

Since we do not let regular flats, and we are not an intermediary, there is no commission of several months to pay.

Please see the Terms & Conditions for more information on the deposit.

Public utilities, cost of electricity and water, GIS

All included in the monthly rate.

Smoking

Smoking in the apartment and the house is strictly prohibited! Please enjoy your smoking pleasure in our lovely inner garden any time you want.

Cancellation | Delayed Arrival | Early Leaving

Please check §4 and §5 in our current (and readable, I promise) Terms and Conditions (LINK).

Important: We can not automatically guarantee any alteration of your confirmed booking. Please contact us as soon as possible!

Weekly cleaning, towels, and bed linen

Weekly cleaning
You want us to do the time consuming cleaning of your apartment once a week? Tell us, we will arrange for it! Please see the apartment pages for this extra service.

Towels & bed linien
We provide a set of cozy towels and bed linen at no extra charge with your arrival!

Want to save time, and still have cozy fresh towels and bed linen regulary? We can do the washing of the towels and bed linen for you! Again, just tell me, I will arrange for it. Please see the price list for this extra service.

Our masterpiece apartments offer you the freedom of your own washing machine! But do not worry if you stay in one of the others, as we provide a laundry room with a washing machine and a dryer. And the best: At no extra costs!

Internet

We know that a stable and fast internet connection is key. This is why we invested in a professional wireless network system with several security measures. Access is  included in the monthly rent.

Luggage storage

There is no luggage storage in our building. If you have a late flight back home, please take advantage of several safe luggage lockers at the following railway stations:

  • Wien Hauptbahnhof
  • Westbahnhof
  • Bahnhof Wien Mitte
  • Floridsdorf
  • Meidling
  • Praterstern

You will find more information HERE

Storage space if you are moving to/from Vienna

Please visit www.myplace.at or www.localstorage.at for more information.

Parking

Public parking in most parts of Vienna is 2,10 EUR per hour, every working day (Monday-Friday) from 09:00 to 22:00. Parking tickets may be obtained at every tobacconist (1 walking minute away), or some cigarette automats (more information HERE). If you register online, you can buy tickets via your mobile phone (handyparken.at).

The best option for parking is a nearby (1 minutes walk) parking lot from APCOA parking company. Please organize parking there yourself at your specific requirements >>> LINK

In addition, please find several parking garage offers by private companies HERE

Maximum renting period

In contrast to other apartment houses, feel free to stay with us for longer than 6 month! Here for two years during your studies? Perfect!

Bicycle

Vienna is very bike friendly, so bring your own bike to get fast around with style in the city! We have a safe storage facility in our building for your bike at no extra charge!

Pets

We do not allow pets in our apartments.

Extra bed

An extra bed is possible in most of our apartments. Please contact me for further information.

Crib

Your little toddler is welcome 🙂 We have crib on request at no extra charge. Please inform us about these requirements with your booking.

Home safety

Our house is equipped with smoke detectors in each apartment and the hallways. Each apartment has an evacuation plan. Emergency lighting will guide you to the next exit. Fire extinguishers are provided in every story. Our building is not accessible for unauthorized people.

Emergency Contacts

We are a little family business, thus any of our family is usually somewhere close and can help you in case of an emergency. You will get all the necessary information with your check in.